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| - Today, was the first day I have ever been refused service! I took my 18 month old daughter to one of our favorite places to have lunch. We have been here countless times and have always ordered the same thing - chicken kids meal minus the fries and drink but with a side of tabbouleh. Today I was told no we can't do that! I explained we always order the same thing every time was told, No! The manager looked right at me and said NO, then hung his head down and wouldn't look at me.
He didn't offer any solution! He could of said well I am sorry but we can do that but we can... Or we can but its going to cost a little more, just a flat at No we can't to that! I waited for a solution, but he was unresponsive.
Total lack of customer service and no healthy options for children! Only fries as a side for kids - I am sure in Lebanon they don't just give fries to kids. Restaurants should offer healthy options or substitutions for kids not just unhealthy fries. To be blunt parsley, tomato, onions, mint & bulgar is not pricey!
My 18 month old loves tabbouleh, kibbeh, falafel, & hummus. After we were refused service we went over to the Kabob Grill in Ballantyne and they gladly served my 18 month old chicken and tabbouleh, (subbing the fries) no questions asked. The server even commented how well she ate.
Needless to say we will not be returning to the restaurant due to the extremely RUDE service and lack of management skills. I recommend you check out the Kabob Grill in Ballantyne or Dilworth. There is also a wonderful Arabic restaurant in Matthews Kabab the owner is from Beirut and is very customer service orientated.
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