I know everyone is busy during this time of year, but it takes hours for someone to contact me back when we are having an issue. We've had a tech out 2 times in 2 weeks and I came home to a living room filled with ants everyone. They told me they never saw these type of ants in a house before? :-( Service person is very nice, but we purchased regular service when we bought the home and are having constant issues. I really hope we can get this resolved.