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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I've been a member of massage envy for over two years and lately the service has been horrible where it's left me no choice but to cancel my membership. I had an appointment scheduled with Shiva on Saturday and realized i could not make it and called the Monday before to cancel the appointment. All was well until i saw a $68 charge on my card. I called the Thomas location and the young lady had said there were no notes regarding my cancellation and then told me there were notes saying an individual had called and left me a message to remind me of my Appointment. I never received a call or message nor was i expecting one because i had called earlier in the week to cancel. I called multiple times afterwards to speak to a manager regarding these charges and a couple receptionists have left a message as a manager was never available. I ended up getting an email address of a manager in which i emailed him multiple times and he has yet to respond or call me back. I usually don't leave negative reviews, but Ignoring customers is POOR customer service. Also - if a customer asks to speak to a manager, it's never a good idea to say "no". Poor reflection on you and your location.
http://www.openvoc.eu/poi#coolReviews
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