I would prefer not to give you a bad review on a public board because I think most of it wasn't the fault of the agents on duty. But you asked for it so here it is;
I am a month to month renter. I have rented a car from your organization 30 days a month for close to 3 years now. I am also disabled and have a service animal. When I went to trade in my car for another which I try to do every 120+ days or so, no one knew who I was and even though they "tried" to be helpful, they we far too busy and understaffed to assist me in any way. It was an extreme struggle for me to get a similar car that I have now and in the end I felt as though I was a bother to everyone there.
Not something I would expect you want for a person who rents so much with you.