Sadly this shop has gone down hill over time. My family has been bringing their cars here and were happy when Dana took over as initially the quality and service was great. Unfortunately, they are completely understaffed. My husband and daughter had come within the last few weeks and waited over 2 hours! I figure that was an outlier but that is not the case. I asked before I let them take my car and the gal said 45 mins to 1 hour. Fast forward 2 hours later and I was still waiting. When I approached my car Dana came over. His response, I would spend the same amount of time at any other local hand wash. Challenge accepted Dana! I'll take my car and try the other local hand wash options...
Funny aside: There were 5 other customers waiting for their cars. We were like survivors on an island just waiting for rescue and sharing our stories of delays and drop in service quality. When one of the cars would be done the rest of us would cheer for the winning car owner and look at each other as we continued our wait in the Loser's Lounge.