I had JLC come out to do an estimate for a patio cover rebuild. In the meantime, their security door person came out for a door estimate, which they gave me right then and there. I never heard back from JLC with the estimate for the patio cover, I sent an email, with no response. I had heard they were slow to respond so I waited. During that time I contacted the security door guy via email to move forward with that plan, he emailed back the same day to make plans for the next week. Then I never heard back from him again either. I emailed him a couple more times and still nothing. It's now been over a month later, I've had a new patio cover built and ordered a security door with a different company. I felt like I should write a review to let others know my situation.