First step is getting Clayton to do your quote. He is very knowledgeable and even convinced me to keep a couple trees I wanted out. Once we accepted the quote the process was very seamless. Office called when they said they would to schedule and the workers even showed up about an hour early. Everything was completed and cleaned and our front yard looks great. We had a Mexican fan palm removed and about 4 Juniper trees. Also an old Mesquite tree that was half falling over. I highly recommend them and will use them again when it's time to trim the citrus!