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  • We got a screaming deal on a dishwasher a month ago (or so we thought), because it had been a display item. In actuality, the unit never ran properly. After using it the first time, we noticed water under the unit and the fridge next to it. Spencer's won't repair GE products, so we were directed to the manufacturer. Before the service provider arrived, we opened the unit and a repair ticket from Spencer's flew out. Apparently, the unit was defective and Spencer's knew about it. The ticket reads, "leaks from the bottom"..."main pump flange not on - no clamp." After the first two manufacturer service calls, the unit was still leaking water. We called Spencer's to ask if we could obtain a new unit. The salesman said we got a "smokin' deal" so we couldn't get a replacement unit. The obvious problem with his reasoning is that something is only a good deal if it actually works. In our case, not only does the unit not work, our floors are damaged. We got nowhere with the salesperson and were left to navigate the GE claims process on our own. Frustrated and angry do not begin to describe our feelings on the situation. Our terrible experience was completely redeemed by Joe Zamora, who I assume is the store manager. When Joe learned of our problem, he reached out to us and asked what he could do to resolve the situation. Our dishwasher was replaced with a brand new unit the very next day (and on a side note, the delivery guys were great). We thought we'd been blown off and left to deal with a corporate giant; instead, our concerns were addressed, options were presented, and our needs were met. Spencer's made this right. Spencer's has proved they are aware, concerned, and ready to meet or exceed expectations- very impressive in an age where customer service is waning.
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