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  • I am so disappointed in the customer service I received from Window World. We purchased windows for our entire home in August 2014 and was told installation would take place in 10 weeks. At week 10 I had not heard anything so called to follow-up and they said windows would be installed on December 2, which was Week 18!! I tried working with the GM of the Robinson store to push up the install date to the week of Thanksgiving when my husband was off work, and had to follow-up with the store several times before they agreed to do it. In fact, I had to email the owner of the company to get anyone to call me back about the date as the GM would not return my calls. Fast forward to installation. One of the windows was mismeasured so they had to come out in January and install that window. Finally, the weather gets warmer and we walk around the house and notice Window World left a large storm window against the house. I called Window World three times and was told it would be picked up, emailed the GM with no response and then emailed one of the owners, Fred Moran, with no response. I should also mention this is the THIRD time we have replaced windows in our entire house - so this is how they treat repeat customers. We think the quality of the windows are fine..but the customer service is inexcusable. Window World...you will never get our business again!
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