If I could leave a zero star, I would. I took my son for a haircut with Stella and by the end of the cut, my son was super quiet. Once we got to the car, he broke out in tears. He said that the lady that cut his hair was like ripping his hair out and pulling his hair. I didn't look closely until I arrived at my barbers to get my hair done and saw that his hair was TERRIBLE! The back was all choppy and had varying lengths and even had a flap of hair on the left side. So much that it would move when my son turned his head. What?! Anyhow, I took him to my barber, Stanley at Biltmore Barber and he fixed it for FREE. Biltmore Barber on Camelback is absolutely awesome. They took what Great Clips did and made it good. We called Stella at Great Clips and she said we can come for a free cut next time. How about offer a refund...duh! Well, needless to say (one would assume), we'll never go back there again...and we told her that. Don't fall for their cheap cost coupon in the mailer like we did.