I went to Polished for the first time with some friends a few weeks ago for manicures and pedicures. Although we had an appointment during a busy lunch time we waited well over 30 minutes, and initially weren't seated at the same time.
My biggest complaint was the hygiene and cleanliness. The floor in-between and behind the pedicure chairs looked like it had never been swept. And even worse, the pedicure bowls were NOT being cleaned between customers. When the rest of our group was seated, the pedicure chair next to me (for my friend) was simply emptied and refilled. I realize it's a high volume salon, but that is not acceptable. Additionally, the massage chairs were in pretty rough shape.
Although my technician was very nice and professional, my manicure began to chip the next day. Honestly the two stars are only because my technician was so nice. I would not recommend the salon.