This is a review of US Banks in general. As a bank goes, I find them to be very disappointing and frustrating. I can't tell you how many times I've had to inform them about faulty ATMs and the numerous account fees.
I finally decided to close my account and cashed out the last 12 dollars I had in the account. The teller promised he would take care of the closing fee as I could not afford them. he took care of it all right...by sending me a bill for 30 dollars.
After this experience I decided it was less trouble simply to cash my checks at liquor stores.