Update not on a new experience, but in response to the owners comment.
First of all she noted that I was 8 minutes late to my appointment. I was 25 MINUTES EARLY. yes 2-5. 25 minutes. So I wasn't commenting on the appointment policy to cry about it, just noting. Also in those 25 minutes I was not informed of this"touch up" service or offered to freshen up in this "fully stocked" restroom. Instead I just waited patiently for my turn on their couch browsing all the materials which is fine. I'm offended to be told that I was "late" when I was more than on time. I appreciate the owner's response to her clients but this response particularly agitated me and my 2 star rating holds strong.