They told us to call in 20 minutes if a cab didn't show up. We called 30 minutes later they said 3 to 5 minutes. We called again they told us in 20 minutes to call again. My godmother said we should find another taxi service the dispatcher said "ok order canceled bye" and hung up. If you need a taxi don't call these rude people. What do they care? They just want your money. We weren't in there fiscal plan so they didn't care if we were stranded.