Terrific experience! I called IIya for a repair on my dryer. First thing he said when I opened the door was "Shoes on or off?" I was in love. He explained in detail the problem, had the part on his truck, and fixed the issue in about 20 minutes. Plus parts and labor guaranteed for a full year; not everyone offers that. As a realtor and property manager, I'll be using Ilya for my appliance repair issues from now on. Thanks, Ilya!