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  • I am surprised that the other people had such a bad experience. My wife and I both had a very pleasant experience with everyone at New West Lending. Our loan officer was Bob Heidrich. Despite not being new buyers, it had been years since we had purchased our home so we forgot a lot of the steps that it takes to finalize the loan process. Nonetheless, Bob was very patient in explaining everything to us. His assistant, Danielle, was phenomenal! She was very timely in sending us documents for signatures and explaining where we were in the process. There was a small hiccup in the process, but that was not New West's fault as it was actually the title agency that was handling the sale of my other house. As painful as home buying can be, New West Lending made it all very easy and seamless. I would definitely recommend my friends, family, and anyone reading this post to give them a try.
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