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  • If I could give less than 1 star I would. My wife went for a regular check-up that the Surprise, AZ location. The week before, she damaged her ACL, and was on crutches. When we went into the appointment, the Doctor asked why my wife was on crutches, and she simply responded she fell skiing. When they sent us the bill, they had marked down my wife was there because of a fall, as well as follow up appointment, which wasn't the case, since she hadn't been seen there in almost 2 years. So they marked her record for something different, which added to the bill. The insurance sent us a bill for my wife being seen because of her falling, which wasn't the case at all. My wife simply answered a question, and noted that wasn't why she was being seen. After months of trying to work with the office staff there, they continued not to make any changes to the record to straighten out the issue, after promising they would. Hours of our time has been spent trying to resolve this, and the rude and unprofessionalism by the staff there is too much. We can go to many other Doctor's with our insurance, but we chose Adelante because we thought they were a good non-profit helping the community. Seems all the care about is over billing and not caring about patient care or customer service. We will never return with any of our family.
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