Waited 2 hours to see Dr. Minnal today (appt time 9:40, arrived 9:30, saw doc at 11:42) then she told us we should make an appointment with another provider because she is too busy seeing other patients with "problems" We were there for a routine exam after 2 cataract surgeries. The check in person, Lisa???, had us sign paper that said we needed to pay for "refraction" This is fine if you need glasses, Minnal herself said we didn't yet the very slow check out person said it was due since we signed paperwork. After being in the office for almost 3 hrs, we paid and left. Please avoid this office if you want to be treated like your time is valuable.