Anthony took the time to research my issue and called me back with the information that I would need to get the work done for free through the manufacturer. I was desperate to get my refrigerator back up and running so I would have paid for the service. He not only saved me the cost of his service call, but also gave me the correct guidance to have it fixed for free by the manufacturer. I received honest, top notch customer service and won't go anywhere else for service. Thank you Anthony!