The facility itself was very nice. I was able to make a last minute appointment and they happily accepted me at a pedicure station. The experience after that wasn't ideal for me. My technician was not super friendly; mostly cold and distant. She made the water far too hot and then the wax was just a few degrees from creating a secondary burn. My nails were kept very long and the polish was sloppy and chipped within a day. I think if I had received a different technician, my experience would have been far better. I'm sorry