rev:text
| - Disappointing. I was excited that Papa Del's was taking over this cool building and making it a "destination". I went there for the first time today.
The building is very nice, with a well thought-out interior. But, there are big problems with the service model here. There is a host/hostess there when you arrive, but the method for them to determine if there is an available table seemed to be for them to walk around and look for one? We could have done that ourselves. Cmon, get a better system up front. We were taken to a dirty table with no offer to clean it. There were lots of un-bussed tables, which looks so bad. My husband had to go to the clump of gabbing servers and ask for someone to wipe the table down. It took about 10 minutes for the server to finally get to us. This was on a Sunday afternoon at about 1:15. They were not terribly busy. It seemed other diners were brought water, but we were not, only the sodas we ordered. We ordered by 1:30, two thin crust pizzas. We are familiar with the wait time for their pizza, and they set the expectation in the menu, stating a thin crust takes 30 minutes. (Why? Does the pizza oven not function properly?) Silly me then, for expecting it to land on the table in 30 minutes. ONE HOUR AND 15 minutes is how long it took our LUKEWARM pizza to get to us. By that time we were very hungry. But I was very upset that after all that time the pizza had obviously sat and cooled off. It's so clear that the dining room service will actually kill the business that has taken 40 years to get where it is. What a shame. I will NEVER go back there. There are too many places to dine that get it right to frustrate yourself as a customer at Pap Del's.
It might be better to make the in restaurant dining more self service. Have customs order and pay at the counter, with pizzas brought out to a number on the table, fill their own drinks, and bus their own tables. Service will kill this place. Too bad.
|