This is actually the busiest Charlotte Starbucks by sales (fact) and they do well managing the place considering how busy it usually is. Drinks are always prepared expeditiously and for the most part, all the folks who work there are pretty friendly all the time. The only gripe I have is that drinks can vary based on the barista you get. Basically, some drinks come out better or worse depending who makes it and there should be more consistency in my opinion.