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  • We just arrived safely after what should have been a 5 hr drive instead turn out to be a 9 hr drive because of the trailer we were hauling. Happy to be here tired as heck my husband and I walk in with our toddler ready to check in and no one at the front desk. A gentleman standing there goes outside to get "her". A black lady by the name of Larea Carter comes in from outside and not even says hello to us. Goes around to enter the front desk and my husband says "were checking in" says his name and she says "your reservation was cancelled" my husband starts explaining to her that he did call and spoke to a lady with a heavy accent to inform them we would be a late check in. She says with an attitude "ya well no one told me" like it was our fault for their lack of communication. She did not seem like she was willing to help us check in and my poor husband who was just tired just nodded like it was his fault oh no thats when I stood up and confronted her regarding her attitude towards us "guests" and instead of being apologetic she tells me "I don't even know why I'm talking to you" excuse me? I am his wife. Come to find out she is the manager!! Larea Carter you were very ghetto, unprofessional, and we will never be back again. Its because of us you have a job. Check your attitude dude.
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