Very unprofessional.It takes about 40 minutes on average for a phlebotomist to come and stick you.One time I waited for literally an hour before being stuck and I had already been there for 2 hours total.They are understaffed and don't have many beds.I was connected to the machine for 30 minutes after my donation was complete one time.It takes them about 20 minutes to even come and check on you if you have a hand raised.They don't even pay you correctly.On my fifth donation they paid me $75 and then took away $50 leaving me with $25.I would NOT recommend Octapharma Plasma to ANYONE!