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About: http://data.yelp.com/Review/id/QuQa0Ydyv0cxBn6zDhYJGw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-11-23 00:00:00 (xsd:dateTime)
itemReviewed	Holiday Inn Pittsburgh-Monroeville
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	We normally book two rooms here every September for an annual show. At over 2 miles away, it's not convenient to the convention center, but as a Priority Club member, I've gotten okay service here in the past and feel a certain loyalty to this hotel. However, with our last stay, everything went to Hell in a handbasket. First off, we were kept waiting at the Check-In desk much longer than necessary. There were three employees working, but only one helping a guest in front of us. Second, I wasn't addressed as a Priority Club member and didn't receive my normal perks when checking in: free cocktail and $10 off breakfast or 1,000 bonus points to my PC account. Third, we were told that a rollaway would cost an outrageous extra $15 PER NIGHT. I've never been to a hotel that charges for a rollaway - that's utterly ridiculous. Then, even if we would've paid the charge for a rollaway, there was no way that it would've fit in between the second bed and the wall. The bathroom needed to be remodeled and it was extremely crowded in there, between the door, the vanity and the tiny space between the commode and shower. The "free" Wi-Fi was slower than Christmas and their "tech" team would never answer the phone. Surprise, surprise... we checked out after just one night. However, the front desk staff acted like it was no big deal that we were unhappy and didn't provide a receipt. We were lucky and found another hotel at the same price that was 10 times better AND included free breakfast. But, when we returned home, our credit card statement listed full charges for two rooms and a duration of five days (Sept. 28-Oct. 2). It's been almost three months and we've not heard one word from Holiday Inn Monroeville. The front desk staff continues to tell us that "Accounting" will call us back. We've contacted corporate to no avail, so we've had to file with our credit card company to have the charges refunded. Obviously, we won't be staying here again... and with the level of service we've received from corporate, I'm afraid to book another Holiday Inn ever again.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jessica

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