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  • I think most ISPs are just not great... However, I had a horrible experience with Cox the other day. I received my bill of $130 and was a bit surprised. I gave Cox a call to discuss how my bill got so high. I understood I racked up roughly $10 of usage fees, which is completely my fault; however, I was not told of a monthly $20 HIDDEN fee when I decided to change my plan. I calmly told the rep that I'd like to just switch back to my old plan since the super high speed internet and advanced TV wasn't a necessity in my household, but he wouldn't even give us back our old discounts! I was outraged at this point. I'm planning on demanding a discount on my current service or demanding my old service at the same price with another rep, but it's just ridiculous how bad customer service actually is here. The only reason why Cox deserves its two stars is because as far as internet goes, it's fast and reliable. Occasionally there are problems here and there, but they generally work themselves out. Although the cable service I get is good, it is completely UNACCEPTABLE to have hidden fees and bad customer service.
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