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| - Absolute worst hotel experience I have ever had. Stayed here for 11 nights for business in January with Nicole B. We each had our own separate set of issues with this place (see her review). The 3rd party in our group did not have her corporate card yet, so we had to put both her room and mine on my card at check in. The front desk clerk (Roslyn) advised me that it would be no problem to move the authorization to the new card once my coworkers card arrived, and to remove it from mine. However, that is not what happened. The card arrived 2 days later (Wed) and the hotel moved the authorization to her card ($750). The clerk said mine would be removed. As of Friday morning, the authorization for $750 was still on my card and her card. Because I had 2 authorization for 2 hotel rooms, this was using up my available credit for our meals for the 2 weeks. On Friday morning, a different clerk said she wasn't authorized to take care of this issue. I said excuse me?? Then she said she would try, and proceeded to make a phone call. She later advised me that there was nothing she could do. I said this was unacceptable, that I was told this would be addressed at check in, and I could not go the rest of the week without my available credit on my corporate card. Then Roslyn called me in the room and was very rude, and said that she told me that it would be up to the bank to be released. That was not what she said, and I work at the bank, I know that all she has to do is call them up and tell them to release it! She then tried to tell me that the bank had to write a letter to have the authorization released. How does anyone that works at the front desk not know that all you have to do is call the merchant line and request to remove the authorization?? I was stunned that a hotel would think it would be acceptable to NOT resolve an issue immediately, and that employees would be so rude! I told Roslyn that this was completely unacceptable! Finally, I received a call from the hotel manager. She advised me that she would resolve the issue by Saturday morning and she did. While I appreciate that she did finally resolve this, it should not have taken all week and the employees should not have been rude to me. Additionally, the hotel only gave us a partial receipt at checkout but we did not know this until the following week. They claimed they checked us out and back in to keep the corporate rate, (which they never told us) but only gave us a partial receipt for the first part of our stay. I called to get the second receipt and was told by the person that answered the phone that everyone was "busy" and someone would get back to me. Of course no one ever did. Luckily corporate approved my charge without the second receipt, because who knows if I ever would have obtained a copy. What a disgrace, which is suprising for a Marriott.
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