My drinks were great but the customer service could use a little training.
The local Starbucks here near work usually has a line out the door that is easily and expertly taken care of within ten minutes. I stood in line here for a good 15 minutes in a line about only 6 people long and it was because the baristas were flighty, socializing, and not efficient. While there was only one staff member taking the orders, only one was making the drinks while the other two were cracking jokes and doing nothing behind to move the orders along.
While I appreciate the service to get the tourists/work crew caffeinated, wasting time at the expense of others is not a client-oriented best business practice.