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| - Customer service isn't just about what you do when things go right, its just as important (if not more so) how you are treated when things go wrong.
My hot water tank was installed quickly and properly, things went a bit south when my main shut-off valve broke when the poor guy tried to turn it back on. This is not the fault of the installer, my house is over 100 years old, and (as i learnt from the plumber later on) that valve was installed before the 70's so at 50 years plus, I can't say it's anyone's fault it rusted away.
The point is, Flash Furnace was on the phone, helping me find emergency service, calling in favours, and really just being a person at the other end of the line as I (being a first time home owner) freak the F*** out over how to resolve a domino effect of problems I don't know who to call over. In hind sight its quite funny how everything went wrong, but at the time, Flash was there to help as much as they could and be over-all pretty rad people.
Anyways, they were all awesome, and I would recommend them for any furnace/hot water tank needs. FYI, they are cheaper than home depot quoted me, for a better quality tank, and better service.
Aces!
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