| rev:text
| - I have eaten at Katsura many times, and recently went back after a Hiatus of 10 - 15 years. This recent is an authentic Japanese restaurant, and used to be the only one in the North York area.
In the past, when you ate at the Teppanyaki table, you would get an inclusive dinner.... salad, main course, dessert. Now, it is all a la carte.... Given the mains are approx. $40 - $65, salads $15 - $20, sushi $20+ the dinner adds up quickly. For four of us (three drinking wine), the bill was $340. The food was delicious, the service really sucked. Chef was a little low key for Teppanyaki (which was ok in my mind), there was several types of beef, sushi grade fish etc...
One guest ordered Salmon, the rest ordered beef. For some reason, the chef miscalculated the time to cook the salmon, and the rest of us had our meat long before the salmon was finished... a good 5 - 10 minutes... which wasn't right. Then, we had all pretty much finished our dinner... and all of a sudden, he puts this huge mass of bean sprouts on, cooks them, and serves up to our pretty much empty plates.... I am not sure if he forgot them, but would have been better just to leave out at that point, rather them dump them on our plates!
Given the dollar amount of the meal, I would expect very good service. The waitress came quickly, brought our drink orders very fast - so I was really impressed... thinking things were good! We never saw her again for 20+ minutes. Finally, when the chef started to bring thing over to the table to get ready to cook, I sought out the waitress and reminded her we were still waiting for appetizers (over $70 worth). She made a comment about the sushi chef being really busy, but then brought them right away..... so they had obviously been sitting there waiting.... After that, she was downright sullen We never saw again for quite some time, and to be honest, she started removing my appetizer plate before I was finished... She bumped into one of our guests, and never apologized.... never came back to pour wine etc. She never smiled, and had quite the snotty / cranky look on her face... We had to chase her down for the bill etc..
For $340, I expect and deserve more.
The restaurant was half empty... so there was really no excuse for the bad service. There are several Teppanyaki restaurants in the area now (two very close on Don Mills Road), and while most of the staff working in them are Chinese, and the food probably not quite as high quality, they are busy, and the overall experience is great. Dinner in either one is usually around $30 - 35, includes everything, so I think a lot of people have moved their business to these alternatives. Katsura would be great, and super busy if it maintained it position as a classy, quiet, high quality food and service restaurant.... However, they are only meeting a few of these points now. Given the overall experience, I probably won't go back.
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