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| - I don't know what's happened to this particular store over the last couple months, but I can tell you this place is a mixed bag. Some shopping experiences leave you with a positive impression, and some leave you wanting to run for the exit. This store isn't awful, but recently, it's been a challenge shopping here.
It seems like there's a malaise hovering over the store. Some employees are helpful, some ignore us, but we rarely get much in the way of genuine friendliness. It used to be better, but since summer started, each time we go it seems to be a hassle.
Our last trip was to return a broken watch from a recent purchase at another Penney's, and that would have been more pleasant if we were waited on promptly in the jewelry department. When we finally did get helped by Yon (Yoh?), she made it a point to tell us she was with other people and that's why she didn't acknowledge us earlier. The jewelry counter wasn't busy, so we were confused by the lack of service, and thought it was tacky she pointed out to us how we interrupted her other customers. We had our receipt with us, which made the return easier, but we got grilled about how the watch broke (the casing wasn't properly drilled for the strap pin, which caused the watch to pop off when stressed). She seemed to get surlier during the transaction, so I left to go wander the Sephora department.
While the girls visited "their" section downstairs, and I went upstairs to shop in Men's. I got sidetracked and went over to the catalog order desk area, which is now luggage. I wonder how people get their orders now, since there's no place to pick up stuff you order on-line. On a side note, their luggage selection is almost as good as the selection across the street at the Penney's Home store. In my entire tie roaming around upstairs, I wasn't approached by a single employee.
Another side note: We love the addition of the Sephora - it's a nice way to bring back cosmetics into Penney's. The people there are super-nice, and they genuinely believe in the products. Sure, it's a premium brand offering, but with the sales they run, we spend carefully to get better products.
Bottom line: Can't wait for school to start again so the real employees get more hours, and we get the attention we deserve. Oh, and it would be nice to see some changes to the friendliness level of this store.
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