Was a member for 7 months
This is my experience
1. It's expensive
2. Customer Care sucks
3. Will charge you for things out of the blue.
I was charged for car cleaning 30 days after my rental. I was charged 175 dollars after 4 months for some traffic violation. I am a very clean and careful person. It is impossible that I made these mistakes but hard to prove that after such a long duration.
4. I left my shopping bag in the zipcar and left it at there parking location. Returned after 2 hrs and found nothing. Zipcar does not take responsibility.
5. Took the car with 3/4 gas tank filled. Returned with same level. Charged me for gas.
6. Delayed the car return by 20 mins. Charged again.
7. I have rented at least 25 times giving business of not less than 5k excluding the false penalties. I have not received a single promotional offer.
Money sucking enterprise. If you have too much money go for it. Become a zipcar member. Also not to mention every month they will charge you 16 dollars irrespective of whether you rent or not.
Be informed before becoming a member. Could be useful for people who occasionally want a vehicle for an hour. This is highly unlikely. Anything more than an hour rent from car rentals for whole day and still save money.
Zipcar sucks!