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| - The value here is pretty good - I'd been wanting to stay here for a little while and their prices have come down, so I jumped on it.
The first night I was on the 4th floor pyramid and had to use earplugs to sleep. Do not accept a lower pyramid floor if you're a light sleeper - they bump techno and club music all night in the casino and the bass will make it difficult to sleep.
I was able to move my room the next day, but this took over an hour because I had to call for a cart THREE times in total (once during the initial call. Once 20 minutes later. And once 20 minutes after that.) Each time I was told a cart was on its way.
Finally an hour later someone showed up. When I complained about sitting around and the hour that was just wasted, he said the ticket didn't come in until 10 minutes prior. I called the bell desk again to find out about this and they claimed I told the front desk I did not need a cart. Ok, so the person at the desk apparently messed that up - but there was no explanation of why the 2nd phone call didn't yield in results. And the bell desk when I called the second time HAD my information, so none of it made any sense at all. On a slow Tuesday afternoon I was dumbfounded as to why this could have happened.
One gross thing was the toilet in the new room didn't flush properly. The jetstream didn't reach the whole bowl, so all throughout the week TP and um, bodily waste, would collect towards the front of it and I'd have to take another piece of TP and manually push the buildup down. It was gross, but I didn't want to deal with changing my room again over it. I was thankful I didn't have a roommate, because that could have been even more gross. Additionally....the sink drained extremely slowly. I dumped the contents of the ice bucket out after they'd melted and it took a full 15 minutes for the water to drain. Also gross....and ghetto.
I couldn't do a room charge for food. After wasting no less than 20 extra minutes trying to get this sorted at the restaurant, the reason for this was finally given - apparently when checking in, the front desk person did the equivalent of closing my tab when I paid for the room (which you have to do upfront.) He didn't ask me if I wanted to do this or not. He closed my credit card in their system. I wanted the room charge so my M Life account would be credited for the money I spent on the food. If I want to contact M Life I can probably get them to credit it, but is it really worth even more time than was already wasted onsite? Not a great experience as a new M Life member.
Their fitness room, although nicely equipped, is not 24/7 access and closes extremely early at 8:30pm. The first night when I was there and they booted us, myself and the other several people leaving grumbled about the early close time. Some people like to work out at 5am...some of us like to work out at night. Even 9pm would have been more reasonable!
Aside from that my stay here was great for the value, and the room was spacious. My only other disappointment was that none of the rooms seem to have bathtubs, (unless maybe the deluxe suites do) this was disappointing as I need to take baths when I travel to manage back pain. They do have a jacuzzi but it's not very hot and in January closes at 4pm. I will also say that this hotel is quite popular and the jacuzzi was often filled to capacity, so it wasn't very relaxing with people being loud/drunk etc. They do have an indoor spa but it's an extra $30 per day to use it.
Speaking of extra costs - they charge $15 if you want a late check out!! $15 for an extra hour of sleeping in? That's terrible. Way to gouge your customers, MGM.
In short, I might stay here again for the prices and overall feel of the place. But on an upper floor...and with jacuzzi visits planned out better. And hopefully bathroom facilities that work properly.
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