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  • I ordered 5 pieces from Ikea, a mattress, a bed frame, wooden boards for the frame, a desk and a chair. The order was placed on August 29th and they said they could deliver it on the same day or anytime really so we put it down as the 5th. Come the 5th, the delivery people come with my stuff and I was excited to move in to my new place. But noticeably missing were my mattress and chair and the delivery people said it wasn't their fault but the warehouse people didn't give it to them. Now 2 weeks later, I've called them more than 15 times now, and I'm always on hold for anywhere from 30-80 mins before I actually spoke to a human. The first few times I was told they were "tracking" my items. This takes about 5 days and then I find out the item is out of stock. Finally 4 days later it is in stock so I call them non stop, each time being met with the same condescending respond "i'll put a request in for you but I can't actually set up a delivery time because this is just a call center". Now 4 days after calling them 2+ times a day to try to set up a delivery time I wonder if they'll actually ever deliver my items. They told me I could get my items refunded if I go to their store which is an hour away from where I live but I will not be refunded my the delivery fee which was $100 ($40 service+$60 delivery). It just seems ridiculous to me because the only reason I got delivery was because I can't exactly lug a mattress home by myself. They are not willing to compensate for their errors at all either. The only thing I get after being on hold for over an hour and talking to someone for 10 minutes is either they (the person on the phone) can do nothing about it but won't transfer me to someone who can do something, or they'll "put in a request for me". Which I believe actually does nothing because I have had so many requests put in already. Now a day shy of 2 weeks after the day my stuff was supposed to be delivered they tell me that neither of the 2 items I wanted are in stock anymore and I have no idea when they plan to deliver the items if ever. Never get delivery from Ikea! Even if they mess up they will not bother to fix it and they obviously don't care about their customers at all since they already have such a huge customer base.
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