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  • Buyer beware. My wife and I turned in our iPhone 4s to upgrade to 5s and our sales person sold us a plan that has increased our monthly payment by more then $30. As he was verbally calculating the monthly fees, I said, "Your confusing me with all of these calculations. We don't want to change our monthly fees and that's all I need to know." He confirmed our monthly fee would not change. Three times while he was setting us up, I asked how much is this going to cost and he didn't present an actual figure. He continued to reaffirm that our monthly fees would not change except for the few dollar increase. He actually gave us his cell phone number so we trusted him. Great sales tactic when you are being dishonest. Then, we signed the agreement on the iPad where I saw no mention of monthly fees. I may have missed that? I then said, "How much is this going to cost today" and he said, "Nothing." We left with our new iPhones. However, he sold us a plan that has increased our monthly fees and my wife has spent 5 hours on the phone with Verizon who continues to blame us for signing the agreement. Meanwhile, the Verizon stores has our perfect condition iPhone 4s and any commission they made off our transaction. Truthfully, I wish I had asked for a printed agreement and a forecast of our monthly fees in writing. My bad. I would recommend to all that you get something in writing (much like you would when you purchase a vehicle). However, I cannot believe the ethics going on in this store that a sales person is lying to customers. Horrible sales tactics. Unethical practices. Make sure you get everything in writing. Don't fall for the "Hey, just sign the iPad with super small writing and no obvious mention of your new plan's fees!"
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