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| - I wanted to like this place, I really did. It's a great location and the menu looked good but the service leaves a lot to be desired. A group of three of us went for an early dinner Saturday night, place wasn't super crowded but you could tell they were gearing up for a big night. Too many servers just standing around doing nothing and distracting the servers who did currently have tables.
A member of our party arrived before we did, and we were told he was greeted and served immediately. However, when we arrived it took almost 15 minutes for our server to come back and take our drink order, only for another server to walk up, cut him off, and proceed to argue (right in front of us) that our table was now HIS table. The servers bickered with each other for a few minutes, again right at our table side, and the first server eventually conceded. The second server stated he'd be right back to take our drink order. 10 minutes later...nothing. He did eventually come back, took our drink order again, and then rambled off something about having a "shift meeting" so he was running behind.
Tried a Sicilian spritz, which was essentially a gigantic mimosa, and my husband had wine. He said the wine was ok, but not worth the price tag. We were going to order the pasta friti but were told by our server the menus we were given were wrong, and they didn't have that. He ran off to find new menus, which took another 5 minutes even though we were sitting right by the host stand. We ended up ordering a meat & cheese charcuterie board which was tossed on our table without any explanation as to the meats (2 types), cheeses (2 1/2), or jams 1 1/2 types) that were on the board. Also, it says on the menu it is supposed to have toast points but what we received was two small slices of grilled bread that was more burnt than grilled. It was only burnt on one side, and you could tell they tried to cover it up by putting the burnt side face down on the board.
Our server came back twice within 10 minutes of having our appetizer to ask if we were ready to order our mains yet. I understand it's starting to get busy, but when you have to keep interrupting our conversation to see if we are ready to order (and our appetizer isn't even half gone), take a hint we clearly aren't ready. He seemed borderline annoyed with how long we were taking to enjoy our app and drinks, which is funny becuase he fought tooth and nail for our table. Let us take our time and we will probably order more food.
The meatball ordering system is a little confusing, but worth the price if you have room to eat it all. We tried three different combinations, all of which were good but not amazing. Food came to the table and was auctioned off which I HATE, and our server didn't come back until we were almost through. I ordered another cocktail, the Milan Margarita, which I couldn't even drink because the ratios were so off. When our server asked if there was anything wrong with the drink, and I said it was too bitter and tasted like it was possibly made incorrectly all he could say was "yeah, we've heard that a lot. The bartender here tonight is not great" WHO SAYS THAT?! and didn't even offer to bring me another drink or at the very least take it away.
We left well fed, but hesitant to return. Will probably give them a few months to get on their feet and then try again. Maybe.
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