Please note that I went to The Shoe Shop to repair two leather jackets-so I can't speak to their shoe repair services.
I had two leather jackets with tears on them. One down a seam and the other on the arm(not on a seam). The gentleman that helped us was very short and rushed when quoting us a price. After being a bit flustered and agreeing to the $80 for both jackets to be repaired, we left. He told us we should expect to have our jackets fixed a week from when we dropped them off.
Three days later we got the call that the jackets were done. (Which was a plus as the turnaround time was quicker than originally quoted). When I picked up the jackets the lady behind the counter was much nicer and more accommodating than the man that helped us when we dropped them off.
She brought our jackets out in a plastic trash bag and I looked them over to see the repair. The jacket with the tear on the seam looked to be repaired well, yet the stitching used to fix the tear was black, while all other stitching on the jacket was tan. I brought this to her attention and she asked if I wanted to send it back to be redone. I told her no, as I wasn't very thrilled with the idea of another interaction at the shop. The jacket with the tear on the arm looks to have been glued, and the tear (now glued back together) looks to be bigger than it was when I dropped it off.
For $80.00 I would have expected more. Maybe this shop is better at shoe repair than leather repair.
Disappointed overall.