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  • I sit here and wait. And wait. And wait. I waited on the phone with ONTRAC for 58 minutes before anyone even answered the call. The hold music was terrible. Giselle said she would call the driver and get back to me with a report of what happened. That was 4 hours ago. It's 23:30 now. I am such a sucker that I keep poking my head outside hoping it has come. After all, it was marked as delivered to "front door" 5 hours ago. Yes, I walked the whole neighborhood looking on peoples front doors to see if they had received it by mistake. Sadly, this is not the first time this has happened. This exact same thing happened a few months ago. Amazon sent a replacement, but that doesn't explain the disappeared item. I feel like a moron to keep going back to Amazon, when they so obviously don't care about their clients. Total dysfunctional relationship. I already cancelled my Prime months ago, and use them so much less. So now instead of 3 of 4 packages having delivery problems, it's every time. Goodbye Amazon. You used to be Amazing but not anymore....now I'm-a-gone. You can thank your friends at ONTRAC.
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