I'm so frustrated with TSA Checkpoint at Sky Harbor. Terminal 4-A checkpoint is a huge checkpoint which, on Sunday, is pretty much at max capacity all day. Business travelers like me travel out on Sunday and back on Thursday or Friday and depend on TSA Precheck to get me through security quickly.
You offer PreCheck services and take payments at your airport. Then you have PreCheck locations at your security screening areas, but you decide to CLOSE them around 5pm for who knows what reason! Why would you deny that service, THAT WE PAY FOR, on a busy commuter travel day!? The past 2 weeks when I've approached T4-A I've seen no less than 200 people queued up in the regular line and at least HALF of those people when asked have TSA Pre on their boarding pass. Are you trying to save some money by not staffing that location? Well I'd didn't get a discount when I paid into this service.
Do everyone a favor. Staff this checkpoint just like you do T4-B and help out the people to weekly keep this airport's lights on and everyone employed. We don't have a choice of another airport to fly American out of. You've got us by the b*lls. Please do the right thing and allow us to use the services we paid for.