This was the first vape shop I went to when I decided to quit smoking cigarettes and wanted an alternative to help with the process. Although they were helpful to an extent I felt like I was a burden after time went on and they continued to answer my questions. We ended up getting a starter kit that came with 2 batteries, a case and charger with some of their "signature" e juice and the total came out to around 140. Although I'm glad I decided to give e cigs a shot because they have helped me quit smoking cigarettes completely I wish I did more research before spending that kind of money and realizing I could purchase my exact kit online for around 40 dollars. The kit is now broken, and I assume its because its a generic knock off. Don't waste your money and buy something that's going to be replaced a month down the road. After visiting every local shop in the Phoenix/Tempe area this is by far the most expensive and I'm my opinion the least friendly.