Purchased our new 2014 vw passat tdi here last year. Tough negotiations... but expected. Most dealers in Phoenix are in the know that competion is limited in AZ. Still ended up with the best deal in town. Looked for 2 weeks before made the sale here. They are about a 3* if you have a good sales person. Do your homework going in and stick to your budget. Service department is really horrible-1*. They fight to do as little as possible. No loaner either. What? How could vw allow that?! Service dept at Burge VW is the best we have used... and that is still way below par then most other brands. Make the best deal, if you are stuck on VW, then take your new car to Burge service. They try thier best. My wife loves her car... but we'll see how it lasts with such poor and expensive service attitudes of VW dealers. Something to consider- no matter how great the vehicle. Extended warrenty is expensive as h### and limited in coverage compared to Korean, Japaneese or Ford brands. All cars will need service-even when brand new! Shame on VW service! If they dont back the car's workmanship/reliability... why buy? So why overall in our experience for this dealership is only a 2*!