After hitting four different big box stores while searching for hiking books, I tried this place as a last resort. Even though their selection was much smaller and I have tricky feet, they took the time to help me, answering all my neurotic questions, and I left with a pair of excellent boots. It was very refreshing after having no luck at the bigger stores like Sporting Life, whose idea of customer service is having their sales people stare at you while you try on their shoes, but have zero knowledge of the actual products.