I was impressed by the professionalism and the politeness from all the employees. I arrived earlier than my appointment time and was seen right away. While I waited for my eyes to dilate i was given a tray to put frames I liked in so that I would be able to select which one I wanted from those, and not have to remember what I pulled off the wall. The staff was very knowledgeable about my vision plan and helped get the most bank for my buck. My contacts and glasses arrived within a week and I was in and out when I went to pick them up.