OK, I'll be honest I've never used these guys. I went there Saturday for a tire rotation and was ready to pay the $50 fee when the manager asked "where'd you buy your tires"? And I said Firestone. He told me to take my car there and they would rotate for free. Well he was right, I had purchased 2 from there. Firestone informed me I need 2 new tires. Guess where I'm going next weekend. Integrity will get my business every time.