Snooze reached out to me after writing my preview review and asked me to give them another shot on them and sent me a gift card. They asked me to let them know when I came in, but I didn't feel like I could update a review if the service was based on them knowing that I would be reviewing them again, so I didn't say anything. I came back with my family and we had very little wait time. The service was SO much better, and our food came out hot this time. Overall, it was a much better experience, so I'm updating my rating to give them one more star.