I've used this location for 2 years, and I've never had any problems. They team is honest and the customer service is good enough. I've purchased and replaced tires with these guys; gotten alignments and rotations; used a Bridgestone Tire Package plan; and gotten a Firestone credit card at this location. It is conveniently located downtown within walking distance of public transportation, hotel-restaurants, and downtown university campuses.
I have no complaints!