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  • The available selection of products at this Charming Charlie (North Phoenix) is great, and the staff is nice and helpful. However; I made a purchase yesterday, 04/13/18 in the afternoon around 12:30 p.m. for five items (A tank top, two rose gold bracelets, a cross body bag and a gold with purple beads necklace). After work, I came home to find an item missing from my bag, the purple beaded necklace. I double checked my receipt and I paid for it, but it was nowhere to be found. I searched the bag, tissue paper within the bag, my entire car - and nothing. I contacted the manager at the location (Jackie) this morning 04/14/18 and she said that her associates checked the cash wrap and hadn't seen anything, and she would have to check the camera footage to see what happened. Jackie never got back to me on this and essentially I'm eating the cost of the purple beaded necklace. I'm disappointed with the way this was handled and the lack of follow up by the manager, Jackie. It's sad that you have to lose customers to another store because you simply don't care.
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