There was no wait since they had two staff on at the time. I went with my dad who had appointment and took us both at the same time. I learned they have an online reservation system. JJ did my hair quickly and accurately. I'm real picky since I'm so vain (lol). I will be back. They do offer coupons on their receipt so be sure to use it for your next visit. Highly recommend JJ - she is great!