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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-03-05 00:00:00 (xsd:dateTime)
itemReviewed	Optical Expressions
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	We had been going to Optical Expression for the last three years. We were willing to accept the ridiculous price of their glasses and Dr. Wilken has always been great to work with. That said the staff is horrific and the reason for my review. Last September we were leaving on a two week vacation and would be out of the country. I made an appointment two weeks before the trip and asked if my new prescription would be available in time and I was assured that it would be. I called 7 days out from the trip to see what the status was and they informed me that the glasses would not be ready in time. I had to travel with an old prescription and scratched lenses. No one took accountability at the office as I kept inquiring about the status and when they finally responded they just said that they don't know who I spoke with or who assured me I could have them in time. Side note: They contacted me the day we landed overseas to tell me that my glasses were ready. Now today my wife and I went for our appointments. I received two texts that the appointment was at 1:30 and I confirmed. Turns out that this was only for my appointment and that my wife's was at 1:00. She did not receive a text to confirm so we both thought that the 1:30 was for the first appointment. When we arrived the receptionist did not know who I was and could not find any record of me. Kept asking if I was a new patient. This is a joke because when my wife scheduled the appointment last week they could find me but not her; again we have been going for a few years. Now today the situation was reversed. I was expecting her to search for my records when the receptionist snapped, "Fill it out!" as she pointed to a stack of new patient paperwork. She walked away from the desk to find the records again. I started to fill out the paperwork in the event that they didn't find it. Then someone else came out to tell us that one of us had to reschedule because we were late for a 1:00 (which was not confirmed...twice!) appointment. That was the final straw so we booked same day appointments at LensCrafters and I am sure we will be taken care of just fine. Lost our business permanently!! We normally support local businesses but Optical Expression is too difficult to work with and absolutely ZERO customer service skills and just a general pissy attitude to the customer. For as many people working there you would think they would have their act together. Do not go here!! You can save yourself the aggravation and some money. Again, too bad as the doctors are nice.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Bill

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