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| - I recently bought a bike from Urbane. The experience of buying the bike was top notch, the salespeople were friendly and helpful and I got to test ride bikes to my hearts content. I don't believe they work on a commission basis so there were no pressure tactics used on me to "buy now, right now!!" or any attempts to get me to buy a bike out of my price range. I had two different guys help me on two different days and they were both genuinely nice guys with good knowledge of the bikes.
So I'm really hyped to start riding my bike but it needs to be assembled so I'm told to come in three days from now and pick it up Monday. On Monday I restrain myself and wait until two a-clock to pick up my bike... I'm told that it won't be done until four and that in fact when I was told to come in Monday that meant the end of the day Monday... I look at my receipt and the various papers they gave me but can't find anything written down about the time I was supposed to come pick up the bike... whatever, it's a few hours. I come back at four after going to chapters and reading on the third floor by the big windows. They say come back in another two hours. Now, I don't mind wasting time... but I was thinking, maybe some people do? So I come back for the third time and it's done.
It's raining so I get fenders put on... at a charge for both the product and the labor to put them on mind you, after I've just spent 600 on the bike and 300 on accessories... the mechanic puts on the fenders. The front one is clearly rubbing on the tire and the back one is too close to the back brake, knocking against it every time I hit the slightest bump. After insisting they get the fenders on properly, after all I paid for the installation, I get some attitude from the shop person, like they are frustrated with ME!! Did I do something? After I just spent $900 and am now paying you to put these fenders on you're giving me grief cause you can't install them properly?
Whatever, a few days later I'm still tweaking the fenders, which clearly don't fit on my bike but are the ones the people at the store chose for my bike. On closer inspection I encounter a screw to lock in one side of the front fender that isn't even screwed in. There are all of FOUR screws on the fender. Wow.
Then I'm looking at the bike further and notice the handlebar tape doesn't go all the way to the stem on one side.... guess they ran out of tape on the spool? Then I push down hard on the handlebars and they slip down, I have the bull horn handles. So I get out the ole allen key and tighten it up.
When I take it to the shop they make a point of telling me I only tightened the top screw of the handlebars and not the bottom. Um ya, I think, and you never tightened them well to begin with and that's your job. I could have gotten seriously injured if I'd been riding and they slipped but hey, apparently that's beside the point.
The last time I went in there, I've had my bike about a week now and I absolutely love it, I wanted to get the chain guard taken off. I hadn't asked for a chain guard and the bike that I test rode and agreed to buy didn't have a chain guard but whoever built my bike decided I needed one. I'm told that I'll have to be charged 25$ in labor to take the chain guard off. I politely remind the mechanic that the whole chain guard thing wasn't my idea and that I didn't want it to begin with. She retorts with "there's a good analogy for what you're asking me to do, but I can't think of one right now". I've had time to think on one! It's like this, you go to a restaurant and order a green salad... and when the salad comes it's got lobster in it. You clearly didn't order the Lobster salad. You tell this to the waiter he responds. "Well, I can take the lobster off your salad, but I'll have to charge you for taking it off"
Then she says "If I'm doing this for free I certainly can't do it now" implying that if I had paid the 25 bucks she could find the time to do it now but for free, for me, who had only just bought this bike and who's assembler put on a chain guard against his wishes, well, to rectify their own mistakes..... for free.... I would have to wait.
P.S. in the amount of time the mechanic was chatting away with one of her friends who had entered the store while I patiently waited for a communication on what was to happen with my chain guard she could have easily taken it off. Instead I hung around the area for four hours to come back at closing time.
The screws have come loose on my toe-clips and I lost one before I noticed and tightened the rest sufficiently.... they consistently screw me sufficiently but ignore my poor bike.
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